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Terms & Conditions

Terms and Conditions

These Terms and Conditions constitute a legal agreement between you (“you” or “the Customer”) and SAFE SPROUTS PTY LTD trading as “Safe Sprouts” (ABN 36 657 583 518) (“we/us” or “the Provider”).


By clicking “I agree” (or  similar  button  or  checkbox)  or  by  ordering  through  this  website, you indicate that you agree to be bound by our terms and conditions, which consist of the terms below, our Terms and Conditions, Privacy Policy, Website Terms of Use and Returns Policy (Agreement). If you do not agree to this Agreement, please do not visit our site, make payment or purchase any of our products or services.

 

To see the full and comprehensive Terms which make up our Agreement, please visit:

Terms and Conditions:

 

Privacy Policy:

Website Terms of Use: https://safesprouts.com.au/website-terms

Returns Policy: https://safesprouts.com.au/returns-policy

Our Products and Services

  1. We offer first aid kits, education in the form of in-person workshops, online education, public and private courses, and training to equip you in a first aid situation (Goods and Services).

 

  1. Our Goods and Services are offered to enhance your understanding of first aid. While we provide you with first aid knowledge, skills and products that are in line with recommendations from peak authorities such as the Australian Resuscitation Council,, our Goods and Services are not a substitute for medical or professional advice, diagnosis or treatment of any kind.

 

  1. This website is provided on an “as is” basis. All material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy, reliability or completeness, nor that it will meet any particular results, requirements or expectations.

 

  1. You agree that you will ensure that you understand and conduct your due diligence to ensure that the Goods and Services are suitable for your use.

 

  1. Your use of our Goods and Services must only be of an individual and personal nature. You are not permitted to redistribute, reproduce, publishing or disseminate any copyright materials and content in connection with our Goods and Services to any third-party including, but not limited to, individuals who did not attend, participate or purchase those Goods and Services from us.

 

  1. You are not permitted to use our Goods and/or Services on a commercial basis without notifying us in writing and obtaining our written consent.

 

  1. You voluntarily assume all risks associated with participating in our Services and purchasing our Goods, and do so of your own free will and accord. We are not responsible for any injuries, diseases, health problems, illnesses or the worsening of them.

 

  1. You must consult your doctor, physician or a medical professional in the event of an emergency.

Payment

  1. The prices for our Goods and Services are inclusive of GST.

 

  1. Our payment terms are set out on our website (which may change from time to time) or in the relevant quote or invoice provided to you.

 

  1. We accept payment for our Goods and Services online and will not start processing an order unless and until that payment has been received in full by us.

 

  1. We use a secure third-party payment gateway to process your online payments. It is your responsibility to familiarise yourself with the terms and conditions of this third-party before making payment.

 

  1. You will receive an acknowledgement email confirming receipt of your order.

 

  1. Your order will not be binding until you receive email confirmation that the Goods which you have ordered have been dispatched to you and/or that your purchase of our Services have been accepted by us.

 

  1. We may issue you an invoice for payment for the provision of our Services to you. If you do not pay our invoice in accordance with its payment terms, we reserve the right to add interest at the rate of 10.00% per annum in addition to any further and reasonable costs we incur to recover those fees from you.

Cancellation Policy

  1. If, for any reason, we need to cancel your order for any Goods or Services, we will refund all amounts paid by you, without any further liability to you.

 

  1. Subject to our returns policy, we will not accept any cancellation of online Goods purchase by you.

 

  1. If you wish to postpone or reschedule a Service that we have offered privately to you, you must provide us with a minimum of fifteen (15) days’ written notice by way of email. While we will do our best to accommodate you to find an alternative course date, we cannot guarantee that we will be able to reschedule at your next preferred date and time.

 

  1. We will not accept any requests for a reschedule or cancellation of a privately offered Service within fourteen (14) days of the relevant event or session date.

 

  1. In relation to our publicly offered Services (i.e. public workshop), you must provide at least seven (7) days’ written notice to us by email if you wish to cancel your booking, in which case a refund or re-scheduled date may be offered in our discretion.

 

  1. All fees paid or payable to us will be forfeited in the event of a cancellation of our privately offered Services within fourteen (14) days, and within seven (7) days of our publicly offered Services.

 

  1. All fees paid or payable to us will be forfeited in the event of a no show.

 

  1. You acknowledge that we may charge reasonable fees and expenses incurred by us to postpone, reschedule and/or cancel your Service booking, and which fees will be considered a genuine pre-estimate of loss incurred by us as a result of changing, varying or cancelling this Agreement without sufficient notice. This includes the non-refund of any deposits (if applicable).

 

  1. You will be responsible for any and all loss incurred by you as a direct result of any cancellation.

 

  1. We will not be responsible for any loss incurred as a result of any delay or cancellation of our obligations in the event of an event beyond our reasonable control (‘force majeure event’) to the maximum extent permitted by law.

Returns Policy

  1. If you become aware that your Goods are damaged or incomplete, you must notify us in writing, including by providing us with your online order receipt, and details and photographs of the problem, within 10 Business Days from the date the Good(s) are delivered to you.

 

  1. All returns of Goods are subject to inspection by us.

 

  1. We encourage that you return Goods to us via registered or trackable postage services. Returned items/parcels remain your property and responsibility until received by us.

 

  1. All returned Goods must be returned to us in its original packaging to receive either a replacement or credit to the value of the Goods.

 

  1. Once the returned Goods have been reviewed by us, we will notify you of our decision in writing by way of email.

 

  1. A full replacement or refund of the returned item, or a credit at our discretion, will include all original and return postage costs.

 

  1. If we consider that there is no fault by us, no replacement or credit will be provided if the Goods have been returned broken, damaged, tarnished or worn. However, this will be made in our reasonable discretion.

 

  1. If we consider that there is no fault by us, and the Goods have been returned in its original condition, we will provide either a refund or a credit at our discretion.

 

  1. We do not manufacturer various Goods sold on our website. In relation to those Goods, we do not take any responsibility for any manufacturing defects and, in the case that you have received defective Goods, our liability is limited to either the provision of a refund or replacement of the Goods or its equivalent, which will be in our sole discretion.

 

  1. Our Goods and Services otherwise come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

  1. For our full Returns Policy: please see  

 

Change of Mind

  1. We do not offer any refunds or returns for change of mind to any purchase of our Goods.

Money-Back Guarantee for Program Participants

  1. We are committed to providing high quality services that leave you feeling confident and capable of your abilities to respond in a first aid situation.

 

  1. If, after being within the “Safe Sprouts Program” (Program) for a period of three (3) months and having attended the workshop, monthly webinars and completed the online modules and Services with us, you do not feel adequately prepared or confident in your ability to respond to the first aid situation included in the Program, you may submit a refund request to [email protected] within 7 days following three (3) months from the commencement date of your Program.

 

  1. The determination of eligibility for a refund is at our sole discretion. We reserve the right to assess each request on a case-by-case basis.

 

  1. Refunds will only be considered for participants who have purchased, attended and completed the relevant workshop or sessions, including actively participating in the program’s workshops, webinars and online modules.

 

  1. The Money-Back Guarantee request must include specific details on why you feel dissatisfied or unprepared.

 

  1. The decision regarding a refund of your fees will be communicated to the participant within 7 days of receiving a Money-Back Guarantee request.

 

  1. We reserve all rights to limit or refuse a refund if, in our reasonable opinion, the request is part of a pattern of misuse or abuse of our Guarantee, not in good faith or unreasonable at our sole discretion. Our decision will be final and binding, and we will have no further liability to you.

Our Intellectual Property

  1. All intellectual property in our Goods and Services are owned by us.

 

  1. You must not use or reproduce our intellectual property, including all copyright, moral rights, trademarks and our confidential information, without our prior written approval.

 

  1. We may, from time to time, take photographs or videos during the provision of our Services and use such material on our website, social media platforms and other marketing materials with your consent.

Liabilities and Remedies

  1. To the maximum extent permitted by law, you agree to irrevocably indemnify and hold us harmless from and against all losses that you may suffer caused by using any information arising from our Goods and Services, arising from your breach of the Agreement or your negligence, misconduct or recklessness, including any of your breach of law or the rights of any third party.

 

  1. We, including our representatives, employees, agents and contractors, are not liable for any claim, loss, damage, harm (including consequential damage such as loss of opportunity, revenue or savings) or any similar damages arising from delays out of our reasonable control, or in relation to your use of our website, information supplied in our Goods and Services, including any errors or omissions in our material or content, and use of the Services and material provided made available through our website.

 

  1. To the maximum extent permitted by law, we expressly disclaim and do not make any representations made in relation to our Goods and Service (whether express, implied, statutory or otherwise) in relation to their merchantability, fitness for a particular purpose, non-infringement of third party rights, its accuracy, reliability, completeness, currency, the availability of the Goods and Services, that you will achieve any particular results, that any particular individuals will perform the Services, or that the Goods and Services meet your medical or health requirements or expectations.

 

  1. We also expressly exclude liability for any damage and/or delay in the performance of our obligations under this Agreement where such damage or delay is caused by circumstances beyond our reasonable control (including any of our representatives, employees, agents and contractors).

 

  1. You must not disparage us in any way, whether directly or indirectly, verbally, in writing, online or otherwise (and must also take all reasonable steps to prevent your representatives from the same).

 

  1. Depending on the circumstances, seeking an order for damages may not be a suitable remedy, therefore, such party may obtain an injunction restraining the other from breaching this Agreement (and any other equitable relief) as they see fit.

Termination

  1. Either one of us can terminate this Agreement by providing 7 days’ notice to the other party if an ‘Event of Default’ occurs.

 

  1. An Event of Default will include if a party commits a serious breach of the Agreement, threatens to breach this Agreement, misleads us or suffers an insolvency event.

 

  1. You will remain liable to pay all fees and amounts payable up to the date of termination.

Website

  1. All proprietary content on this website is our property. You must not reproduce, republish or modify any of our content without our consent.

 

  1. We reserve our right to vary our offerings of our Goods and Services at any time, including their quantity and quality.

 

  1. We expressly make no representation, warranty or guarantee as to your use of this site, anything on the site (including third-party websites) and that this site or its servers are free of viruses, errors or defects.

 

  1. You accept all responsibility for any loss and damage that you may suffer through your use of this website.

 

  1. You may be required to register and become a member through our website to access various materials that you have purchased. By accessing our material, you accept that any information provided by us is general information and is not advice. Further, we reserve the right to update such information at any time.

 

  1. We reserve the right to temporarily or indefinitely suspend or terminate your access to our member login if you breach our terms, we are unable to verify or authenticate your information or we reasonably believe that your actions may cause damage to us.

 

  1. For our full Website Terms of Use, please visit here.

Privacy

  1. We may be required to collect personal information that is necessary for us to provide our Goods and Services to you. This may occur when you create a user account and profile with us.

 

  1. We may use your personal information in the operation of our business including, but not limited to, verifying your identity, processing your purchases through our website, assisting with changes to your personal account or profile and conducting research and development for our business.

 

  1. We will use all reasonable steps to ensure that any third-party organisation who may access your personal information are bound by confidentiality and privacy obligations, and are committed to maintaining your confidentiality.

 

  1. We expressly disclaim all liability with respect to any click-through third party websites on our site, in which case you must familiarise yourself with their privacy statement and terms of use. We do not assume any responsibility for the content of any third party websites.

 

  1. For our full Privacy Policy, please visit  

General

  1. This Agreement will contain the entire understanding between the parties.

 

  1. If any term of this Agreement is invalid, void, illegal or unenforceable, it will be read down or severed, and the remaining provisions shall continue to be enforceable and valid.

 

  1. Any waiver of a right must be signed in writing by both parties.

 

  1. We may vary the terms of this Agreement, and which will apply after those terms are published on our website. You are responsible for reviewing and checking these terms.

 

  1. You must not assign or transfer your booking or order without our written consent.

 

  1. We will provide you written notice if we assign our rights under these terms.

 

  1. The laws and jurisdiction of South Australia will govern this Agreement.