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Returns Policy

SAFE SPROUTS PTY LTD trading as "SAFE SPROUTS" (ABN 36 657 583 518) ("we", "us" or the "Company") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Usage Terms (https://www.safesprouts.com.au/website-terms). If you would like more information, please don't hesitate to contact us.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product or good has a major failure when:

  1. it has a problem that would have stopped someone from buying it if they’d known about it;
  2. it is significantly different from the sample or description;
  3. it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;
  4. it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  5. it is unsafe.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

Refunds

Cancellation Policy

 

  1. If, for any reason, we need to cancel your order for any Goods or Services, we will refund all amounts paid by you, without any further liability to you.

 

  1. Subject to our returns policy, we will not accept any cancellation of online Goods purchase by you.

 

  1. If you wish to postpone or reschedule a Service that we have offered privately to you, you must provide us with a minimum of fifteen (15) days’ written notice by way of email. While we will do our best to accommodate you to find an alternative course date, we cannot guarantee that we will be able to reschedule at your next preferred date and time.

 

  1. We will not accept any requests for a reschedule or cancellation of a privately offered Service within fourteen (14) days of the relevant event or session date.

 

  1. In relation to our publicly offered Services (i.e. public workshop), you must provide at least seven (7) days’ written notice to us by email if you wish to cancel your booking, in which case a refund or re-scheduled date may be offered in our discretion.

 

  1. All fees paid or payable to us will be forfeited in the event of a cancellation of our privately offered Services within fourteen (14) days, and within seven (7) days of our publicly offered Services.

 

  1. All fees paid or payable to us will be forfeited in the event of a no show.

 

  1. You acknowledge that we may charge reasonable fees and expenses incurred by us to postpone, reschedule and/or cancel your Service booking, and which fees will be considered a genuine pre-estimate of loss incurred by us as a result of changing, varying or cancelling this Agreement without sufficient notice. This includes the non-refund of any deposits (if applicable).

 

  1. You will be responsible for any and all loss incurred by you as a direct result of any cancellation.

 

  1. We will not be responsible for any loss incurred as a result of any delay or cancellation of our obligations in the event of an event beyond our reasonable control (‘force majeure event’) to the maximum extent permitted by law.

Change of Mind

 

  1. We do not offer any refunds or returns for change of mind to any purchase of our Goods.

Money-Back Guarantee for Program Participants

 

  1. We are committed to providing high quality services that leave you feeling confident and capable of your abilities to respond in a first aid situation.

 

  1. If, after being within the “Safe Sprouts Program” (Program) for a period of three (3) months and having attended the workshop, monthly webinars and completed the online modules and Services with us, you do not feel adequately prepared or confident in your ability to respond to the first aid situation included in the Program, you may submit a refund request to [email protected] within 7 days following three (3) months from the commencement date of your Program.

 

  1. The determination of eligibility for a refund is at our sole discretion. We reserve the right to assess each request on a case-by-case basis.

 

  1. Refunds will only be considered for participants who have purchased, attended and completed the relevant workshop or sessions, including actively participating in the program’s workshops, webinars and online modules.

 

  1. The Money-Back Guarantee request must include specific details on why you feel dissatisfied or unprepared.

 

  1. The decision regarding a refund of your fees will be communicated to the participant within 7 days of receiving a Money-Back Guarantee request.

 

  1. We reserve all rights to limit or refuse a refund if, in our reasonable opinion, the request is part of a pattern of misuse or abuse of our Guarantee, not in good faith or unreasonable at our sole discretion. Our decision will be final and binding, and we will have no further liability to you.

Refunds will not be available in any other circumstances. If you are not satisfied with any goods that you receive from us, you may be entitled to return that goods to us in accordance with the below.

Returns

Replacement or credit as remedy

If you are not satisfied with any goods that you receive from us, please let us know as soon as possible as we may be able to replace the goods for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

What you must return to us

To receive a replacement or credit, you must first return the goods to us along with its original packaging.

Returning goods within the first 10 Business Days

If we receive the returned goods, or written notice from you that you will be returning the goods, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned goods, if considered appropriate by us) to ascertain whether or not the Company is at fault and:

  • (Company at fault) if we consider that the Company is at fault, we will provide a full replacement of the returned goods (or a credit at our discretion); or
  • (Company not at fault) if we consider that the Company is not at fault, then:
  • if the goods have been returned in its original condition, we will provide a refund or a credit at our discretion; or
  • if the goods have been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.

Returning goods after the first 10 Business Days

If we do not receive the returned goods, or written notice from you that you will be returning the goods, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned goods if considered appropriate by us) to ascertain whether or not the Company is at fault and:

  • (Company at fault) if we consider that the Company is at fault, we will provide a full replacement of the returned goods (or a credit at our discretion); or
  • (Company not at fault) if we consider that the Company is not at fault, then no replacement or credit will be provided. The Company may, however, choose to provide a refund or credit in some cases at its discretion.
    • Manufacturing Defects
    • We do not manufacturer various Goods sold on our website. In relation to those Goods, we do not take any responsibility for any manufacturing defects and, in the case that you have received defective Goods, our liability is limited to either the provision of a refund or replacement of the Goods or its equivalent, which will be in our sole discretion.

Business Days

In this returns policy, "Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Adelaide, South Australia are open for business.

Shipping costs

In all cases, you must pay the costs involved in shipping the returned product back to the Company. If we consider that the Company is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that the Company is at fault, then we will reimburse you for your reasonable shipping costs incurred in returning the product to us.